Privacy Policy

1. Information We Collect

When you interact with our platform, make top-up purchases, or register an account, we may collect minimal necessary information to process orders accurately:

• Account Profile Data: When signing in with Google Authentication, we receive your verified full name, email address, and profile picture avatar.
• Game Delivery Information: In order to fulfill your digital top-up, we collect your in-game Player ID (UID), in-game nickname, and server region.
• Transaction & Order Records: Details of products ordered, order timestamps, payment status, transaction reference numbers, and wallet balance adjustments.
• Technical & Log Information: Your IP address, browser type, device operating system, and system access logs utilized exclusively for server security and fraud prevention.

2. How We Use Your Information

We process and utilize your information solely for legitimate operational purposes:

• To instantly deliver digital in-game currencies (such as Free Fire Diamonds, Weekly/Monthly Memberships, and Level Up Passes) directly to your game account.
• To maintain your user account profile and wallet ledger balance securely.
• To notify you about live order execution status and provide official receipts.
• To provide responsive customer support and resolve order queries via WhatsApp, Telegram, or email.
• To identify and prevent fraudulent transactions, unauthorized account access, and bot abuse.

3. Data Storage & Firebase Cloud Security

Your personal data and order history are stored inside Google Cloud Firebase Firestore databases. We apply state-of-the-art security measures including:

• Strict server-side Firebase Security Rules enforcing Role-Based Access Control (RBAC).
• End-to-end data encryption in transit via Secure Sockets Layer (SSL / TLS 1.3).
• Restricted backend administrative access requiring multi-factor authentication.

4. Cookies and Local Storage

GemCart BD utilizes standard HTTP cookies and browser LocalStorage tokens strictly to maintain your active login session, language preferences, and shopping cart state. We do not use intrusive third-party cross-site tracking cookies. You may disable cookies in your web browser preferences; however, doing so may disable automated login features.

5. Third-Party Data Disclosure

We maintain a strict zero-tolerance policy against commercial data exploitation. We do not sell, rent, trade, or distribute your personal data to third-party marketing agencies or advertisers. Data is shared only with essential infrastructure service providers (Google Cloud Firebase for hosting and authorized payment gateways for transaction settlement) strictly to operate the service.

6. Children's Privacy Notice

Protecting the safety of minors on the internet is paramount. GemCart BD does not knowingly collect personal data from children under the age of 13. Individuals under 18 years of age are required to obtain express permission from their parents or legal guardians before registering or placing any orders on this website.

7. Your Data Rights

Under applicable digital data protection standards, you have the right to:

• Access a copy of your registered personal information and purchase history.
• Request immediate correction of inaccurate profile data.
• Request the permanent deletion of your user account and associated personal data from our systems.

8. Contact Information & Support

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our administrative team: